Davis Automotive has been fixing cars in Dallas since 1961, and we have always done it the same way: diagnose it honestly, repair it properly, and stand behind the work after you drive away.
We know your vehicle is not just a vehicle. It is how you get to work, how your kids get to school, and how your family gets to their destination on a long road trip. When you hand us your keys, you are trusting us with you family’s safety. We do not take that lightly.
That is why every repair we perform carries the Davis Automotive Make It Right Guarantee:
If something we repaired fails within that window, bring it back. We will look at it, we will take care of it, and you will not pay for that repair twice.
No administrative nightmare. Just bring your car back to Davis Automotive, and we’ll make it right. That is the entire point of using an independent shop, and it is a promise we intend to keep.
We would rather fix an issue for free than have you tell a neighbor we did not stand behind our work.
Call and talk to a technician. If something we fixed is not right, bring it in.
(972) 235-1977The Make It Right Guarantee covers the parts we supply and the workmanship on every repair we perform, for 24 months or 24,000 miles from the date of service, whichever comes first. Batteries and tires come with their own manufacturer warranties that run longer than ours, and we will file those claims for you at no charge. The guarantee is extended to you as our customer and stays with you rather than the vehicle. It does not extend to normal wear, to damage from an accident or from continued driving after a fault appears, or to related components we did not replace.
Proper diagnosis is what separates a repair that lasts from an expensive parts swap, so we put trained time and real equipment into finding the actual cause of your concern. That diagnostic time is billed at our posted labor rate whether or not you choose to move forward, because it is skilled work either way, and because the answer belongs to you regardless of who performs the repair.
Your written estimate is our best assessment based on the concern you described and the inspection we performed. Cars occasionally show us something new once we are into the job, and when that happens we stop and call you. We will always contact you for approval before exceeding your authorized estimate by more than 10% or $100, whichever is greater. Estimates are honored for 30 days, subject to parts availability.
By authorizing this work you allow us to operate your vehicle on streets and highways for testing, inspection, and delivery. We would rather find a problem in our own parking lot than have you find it on Central.
Just ask when you authorize the work and we will set your old parts aside for you. The only exceptions are parts that have to go back to the supplier under a warranty or core exchange, which we do not control.
Davis Automotive supplies the parts we install, because supplying them is what lets us guarantee them. If you have sourced a part yourself, talk to us first. We are not able to install customer-supplied brake, steering, suspension, or airbag components under any circumstances, and where we do agree to install a customer-supplied part as an accommodation, that part and its labor sit outside the Make It Right Guarantee. If it turns out to be incorrect or defective, the labor to remove and replace it is billable again, and diagnostic charges still apply.
Davis Automotive is proud to keep loaner vehicles available for customers whose repairs will keep their car longer than is reasonable for their day-to-day life. If your repair is going to take a while, ask us. Loaners are offered as a courtesy based on availability and require a signed loaner agreement, and we will do our best to take care of you. We are also glad to help arrange towing when your vehicle cannot be driven safely.
We accept cash, debit, and all major credit cards, and payment is due when your vehicle is ready to go home. A $30 charge applies to any returned or dishonored payment. If you find yourself needing financial assistance for an unexpected bill, no worries! Life happens. We have a host of financing options available.
We do not refund labor we have performed or parts we have installed. What we do instead is make it right: bring the vehicle back and we will take care of the repair under your guarantee.
Parts are ordered to your vehicle’s exact specification, and electrical components generally cannot be returned to our suppliers at all. If you cancel authorized work after we have ordered parts, you are responsible for the cost of any non-returnable parts, for the labor already performed, and for a restocking charge of up to 25% on parts we can send back. On larger jobs and special orders we may ask for a deposit up front, which is applied to your final invoice.
We try to park every customer vehicle inside our building overnight. Once we let you know your repair is finished, please pick it up within seven days. Vehicles left beyond that may be subject to a $25 per day storage charge, and Davis Automotive retains a possessory lien on the vehicle for unpaid charges as provided by Texas law. Please also take a moment to remove valuables and personal items before leaving your vehicle with us, as we are not responsible for items left inside. In the unlikely event we have to pursue unpaid charges, you agree to pay reasonable costs of collection including attorney’s fees, with venue in Dallas County, Texas.
Parts back-orders and supplier errors happen, and when they do we will keep you informed rather than leave you wondering. We are not responsible for delays caused by circumstances beyond our control.
Tell us what's going on and pick a time. We'll confirm and send a digital inspection when your vehicle's in the shop.